Frequently Asked Questions (FAQs)

Here, you’ll find answers to the most common questions about our products, services, and policies. Our goal is to provide you with quick and clear solutions to your inquiries, ensuring a seamless and informative experience. If you have a question, chances are, you’ll find the answer here. Explore the FAQs below to get started!

We provide a variety of web design packages, where you may select the most appropriate package based on its features. We can provide custom web design based on your specific business needs. You may view the packages here.

You can sell products on your website by purchasing the E-Commerce web design package available. You may check the packages here

Engaging TSD Next, building your website would provide you more time to focus on growing your firm. Our web design services are ideal for people who lack the ideas and design skills to construct a stunning website. Allow us to do the hard work while you concentrate on other critical aspects of your organization.

We also provide a more sophisticated E-Commerce solution that allows you to have a successful E-Commerce Business. You may check out the details over here

We will suggest a few payment gateway vendors (Stripe, iPay88, eGHL, etc) for you to consider.

Payment gateway vendors have different payment terms and conditions (i.e. setup fee, annual fee & transaction fee) which you need to compare and choose. Thereafter we would help you to setup the integration between the selected payment gateway vendor and your website.

Most of our packages comes with FREE 1 year domain, web and email hosting with free SSL encryptions. You may check our packages here

Your need to renew the domain name, web and email hosting to continue to keep the website online and use of emails. We will remind you and provide the annual renewal service which includes updating the website theme, plugins, SSL, etc.

Yes you can! We provide a free training session for your website content management system (CMS) such as WordPress where we train you and your staff on how to make basic changes to the website such as update images, change contents and product uploads.

We do provide an affordable monthly web maintenance and support package depending on your needs. Our maintenance includes task such as design banners, update existing pages, create new pages, product uploads, email support, etc.

After you provide sufficient information, the website could be completed within 1 to 2 weeks. The duration is also subject to the number of revisions or changes along the project timeline.

We would require to have constant and effective communication with you to complete the website on time and within budget. You are also required to provide the needed information and images of your business promptly to be included in the website.

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Whenever you have a problem or issue, feel free to email to our support via support@tsdesign.com.my, WhatsApp or phone call to +603 2856 8825. We are always ready to help out.

Choosing the right web design agency for your company’s website is a crucial decision. Here are some steps to help you select the best agency:

  1. Define Your Goals: Understand what you want your website to achieve. Whether it’s generating leads, sales, or enhancing brand awareness, your goals will guide your choice.
  2. Research Agencies: Look for agencies with a strong online presence and check out rankings on various websites to create a list of potential candidates.
  3. Evaluate Their Website: A web design agency’s own website is a testament to their skills. It should be modern, user-friendly, and informative.
  4. Check Their Portfolio: Review their past work to see if they have experience in your industry and if their design style aligns with your vision.
  5. Read Client Reviews: Client testimonials and reviews can provide insight into the agency’s reliability and quality of work.
  6. Consider Their Expertise: Ensure the agency is proficient in essential web technologies and follows the latest design trends
  7. Discuss Your Budget: Be upfront about your budget and ensure the agency can deliver within it while meeting your expectations.
  8. Ask About Support: Post-launch support is vital. Inquire about their maintenance, support services, and response times
  9. Meet the Team: Understand who will be working on your project and ensure they have the necessary skills and experience
  10. Look for a Cultural Fit: The agency should understand your company’s culture and values to create a website that truly represents your brand

Remember, the best agency for you is one that understands your business goals, communicates clearly, and has a proven track record of delivering successful websites.

Both options have some pros and cons, the decision of hiring web design  agency or freelancer largely depends on factors like the service you need, your budget, and time-frame that best suit your project.

As compared with freelance web designers which offering cheap web design services, clearly hiring a Malaysia web design agency is a better option. This is because website design agencies have the resources and support to take on a full-scale web development project. They will take care everything from planning to development, and you don’t need to hire multiple freelancers for your new project.

Some clients provide their company profile to be used for the website copywriting. However, if you don’t have a company profile or web copywriting, we will provide the service in collaboration with our very experienced partners.

Search engine optimization (SEO) is the focus on organic search without paying for Google Ads. The process includes optimizing every page title, meta description, focus keyword on every page, restructuring the content, creating blogs, optimising website loading speed and submission to Google Search Console. In addition, setting up Google Analytics and Google Business Profile is important part of this process. However, Google SEO result may take up to 6-12 months to see the best result. So, it is suitable for your long term marketing plan.

For Google Ads, we need to have some budget to run your Google Ads campaign. The ads budget is depending on your business keyword, but normally we can start with a budget of RM900 for the Google Ads. Then, we can increase or decrease the budget from month to month. Once your Google Ads are running, you can see the result on the same day.

No. All of our work is performed by our in-house team based in Cheras, Kuala Lumpur

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to any third-party. You may also transfer it to any web hosting in future.

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

We design websites from the ground up so that they work well with search engines like Google. We submit your website to Google Search Console and Google Analytics so that you can view detailed statistics of the visitor traffic to your website. We can also help with setting up and optimising Google Business Profile for your company so it shows up in your local search map results.

As long as you’re on a monthly package with us, there is no charge for technical support.

For all website packages, 50% of the estimated fees must be provided prior to beginning work, with the remaining payment due upon completion or live of the project.

Project cancellation is possible but only a partial refund will be offer depending on stage of the project:

  • Once work has begun; Minus the domain name and web hosting fee, only 50% of cost will be refunded.
  • No refund will be given once first draft has been completed.
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